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Tens - Delivery & Returns

Shipping to USA / Canada takes approximately 1-3 days and is charged at 12 USD / 15 USD respectively. All items ship from our warehouse in the UK.

Please note: You will be responsible for any custom charges imposed in Canada. We cannot predict what these might be so you may be better contacting your local customs office to find out more. There are no import or duty charges for the USA for orders of value less than $800.

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Returns and Refunds Policy

If you are not entirely satisfied with your purchase, we’re here to help.

Our products can be returned within 15 days of the original purchase of the product.

To be eligible for a return, please make sure that:

  • The product was purchased in the last 15 days
  • The product is in its original packaging
  • The product isn’t used or damaged
  • You have the receipt or proof of purchase

Products that do not meet these criteria will not be considered for return.

Please contact us before you send the product:

  • By email: [email protected]

Send the product with its original packing and the receipt or proof of purchase, to:

Tens
The Whisky Bond
2 Dawson Road
Glasgow
G4 9SS
United Kingdom

Shipping charges

Shipping charges incurred in connection with the return of a product are non-refundable.

You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Tens.

Customs

The prices indicated on each product page may not be inclusive of all applicable taxes, depending on the Country of destination. Delays at customs are unlikely, but if they occur this may delay your shipment. 

Damaged items

If you received a damaged product, please notify us immediately for assistance.

 

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: [email protected]
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